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Privacy policy
Introduction to Flaggora's Privacy Statement
At Flaggora, we understand that protecting your privacy is essential and we are committed to respecting it. As an online store dedicated to the sale of quality flags, we collect certain information to enhance your shopping experience, while ensuring the security and confidentiality of your personal data.
Our Privacy Statement explains how and why we collect your personal data, how it is used, and how we protect it. Your trust is important to us, which is why we take all necessary measures to ensure the security of your information and allow you to control how it is used.
Please read this statement carefully to understand our practices regarding your personal information and how we treat it. If you have any questions or concerns, please do not hesitate to contact us. Your privacy is at the heart of our mission, and we are committed to protecting it with the utmost rigor.
Article 1 - Personal information collected
Collecting information at the time of purchase
When you make a purchase from our Flaggora store, we collect the personal information you provide. This includes your name, postal address and e-mail address, all of which are required to complete the transaction. This data enables us to process your orders, manage the delivery of your products, and contact you if necessary regarding your purchase.
Collecting information during browsing
In addition to the information explicitly provided, we automatically collect certain information when you browse our site. This includes the Internet Protocol (IP) address of your computer, which helps us diagnose problems with our server, administer our website, and identify necessary improvements based on how our visitors navigate our site. We also collect details of the type of browser and operating system you use, which helps us optimize our site for all our users.
E-mail marketing
With your permission, we may send you e-mails about our store, new products and other updates we think you'll find interesting. These communications are designed to enhance your experience by keeping you informed of the latest news and offers from Flaggora. You may unsubscribe at any time if you no longer wish to receive such information.
The protection of your personal information is of paramount importance to us, and we are committed to managing it with care and responsibility. All information is handled in accordance with current data protection laws and our internal privacy policy.
Article 2 - Consent
Obtaining your consent
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, or return a purchase, we consider that you consent to our collecting your information and using it for these specific purposes only.
For any other use of your personal information, such as direct marketing campaigns, we will ask you directly for your explicit consent, or we will provide you with the opportunity to refuse.
How to withdraw your consent
If after having given us your consent, you change your mind, you have the right at any time to withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information. To withdraw your consent, please contact us at info@flaggora.com or send us a letter to our postal address, providing or confirming the information necessary to identify you and respond to your request.
Managing your consent
We are committed to respecting the choices you make about your personal data. This includes not only the right to withdraw your consent at any time, but also the ability to request access to the personal data we hold about you, as well as to request correction of that data if it is inaccurate or incomplete.
Your trust is at the heart of our commitment to privacy. By clearly providing consent options and respecting your choices, we ensure that your data is handled in a transparent and respectful manner.
Article 3 - Disclosure
Conditions of disclosure of your personal information
We will not sell, trade, or otherwise inappropriately transfer your personal information to third parties without your consent, except in the following circumstances:
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Legal requirements: We may disclose your personal information if we are required to do so by law or if you breach our Terms and Conditions. This includes cooperating with legal and regulatory authorities to respond to inquiries or to comply with legal obligations.
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Service providers: Your personal information may be shared with third parties who provide services on our behalf, such as payment processing, shipment management or data analysis. These service providers are carefully selected and are only authorized to use your data to perform the services we have asked them to provide and in compliance with our privacy policy.
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Commercial transactions: In the event of a merger, acquisition by another company, or sale of all or a portion of our assets, your personal information may be transferred. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.
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Protecting Flaggora and others: We also reserve the right to disclose your personal information to protect our rights, our security, that of our customers or other third parties, such as in the case of fraud protection and credit risk reduction.
Security & Privacy
In each case of disclosure, we will take steps to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law. Our agreements with third parties include clauses requiring the protection of your personal information and ensuring that such third parties maintain the confidentiality and security of the data.
We are committed to using your personal information only in a responsible and secure manner, and to remaining transparent about where such information may be shared. If you have any questions or concerns about how your personal information is handled, please do not hesitate to contact us.
Article 4 - WordPress and Data Security
Hosting and Data Management
Our store is hosted on WordPress, using an e-commerce platform powered by WooCommerce. WooCommerce provides us with the online platform that allows us to sell our products and services to you. Your data is stored in the WooCommerce data storage system, databases and the general WordPress application. Your data is stored on secure servers behind a firewall.
Payment:
Payment transactions made on our site are handled through external payment gateways, which use security protocols to encrypt sensitive data such as credit card information. Although WooCommerce facilitates these transactions, it does not store your credit card data after the transaction is completed.
All payment gateways used on our site adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure processing of credit card information by our store and its service providers.
Access to and Management of Personal Data
Thanks to WordPress and WooCommerce, you have the ability to create a user account, which allows you to manage your personal information, track your orders and your payment history. You can access this information at any time by logging into your account on our site.
Data security
We take security very seriously and are committed to protecting your personal information. Technical security measures such as SSL/TLS encryption are used to protect your personal data transmitted to our site. In addition, we apply internal security practices to limit access to your data only to authorized persons who need it to carry out their work.
Modifications to the Platform
We reserve the right to choose any other platform for hosting our site if WooCommerce or WordPress no longer meets our security or operational requirements. In such a case, the continuity and security of your data will be our priority, and you will be informed of any significant changes affecting the management of your personal information.
We strive to maintain the confidentiality and integrity of your personal data and encourage our users to be vigilant and protect their own information by using strong passwords and not sharing their login information. If you have any questions about the security of your personal data, please do not hesitate to contact us.
Article 5 - Third-party services
Use of Third-Party Suppliers
For optimal performance, Flaggora uses various third-party suppliers who play a crucial role in the operation of our online store. These services include, but are not limited to, payment processing, data analysis, provision of marketing technologies, and content delivery. We choose these suppliers carefully to ensure that they meet high standards of security and confidentiality.
Third Party Privacy Policies
Although these third-party suppliers are selected partners, they have their own privacy policies regarding the information we must provide to them for your purchase transactions. We recommend that you carefully read the privacy policies of these suppliers to understand how they will handle your personal information.
Localization and Data Transfer
It is important to note that some of these providers may be located or have facilities located in jurisdictions different from yours or ours. Thus, if you choose to proceed with a transaction that involves the services of a third-party supplier, your information may be subject to the laws of the jurisdiction(s) in which that supplier is located or where its facilities are located.
For example, if you are located in Europe and your transaction is processed by a payment gateway located in the United States, your personal information used to complete that transaction may be subject to disclosure under U.S. law, including the Patriot Act.
Safety at Third-Party Suppliers
When you leave our store site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms and Conditions of Sale and Use. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Responsibility and Commitments
We are committed to protecting your privacy and make every effort to ensure that our third-party suppliers comply with this obligation. However, Flaggora cannot guarantee the absolute security of information processed by third parties. By using our site, you acknowledge that the transfer of your personal information to these third-party services is necessary for the completion of your transactions and accept this risk.
If you have any questions or concerns about how our third-party suppliers manage your data, please do not hesitate to contact us directly. We're here to help you navigate and understand these processes.
Article 6 - Safety
Safety measures
At Flaggora, the security of your personal information is a top priority. We implement rigorous security measures to protect your personal information from unauthorized access, modification, disclosure or destruction. These measures include advanced technological protocols, such as SSL (Secure Socket Layer) encryption for the secure transmission of data on our site, as well as the secure storage of sensitive information.
Data encryption
When you provide your credit card information, it is transmitted securely to our servers using encryption technology. The information is then encrypted in our database and accessible only by authorized persons with special access rights to these systems, who are required to keep the information confidential. In addition to encryption, we also use other security measures such as AES-256 encryption to protect stored data.
Industrial Standards
We comply with industry standards for the protection of personal data, including those established by the Payment Card Industry Data Security Standard (PCI-DSS). Our security practices are regularly reviewed and improved in line with technological advances and operational best practices.
Monitoring and Assessment
We regularly monitor our systems for security flaws and potential attacks. However, no electronic transmission or storage system is 100 % secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
Security Violation Management
In the event of a security breach affecting your personal information, we will act promptly to identify the cause of the breach, take appropriate corrective measures and inform you in accordance with applicable legislation. We undertake to cooperate with the relevant authorities and to inform you of any action you can take to minimize the impact.
User responsibilities
We also advise you to take steps to protect your personal data online. This includes choosing strong passwords, updating your software regularly, and avoiding unsecured Wi-Fi networks when carrying out transactions. The security of your information also depends on you.
If you have any questions about the security of your personal data, or if you have any specific concerns, please do not hesitate to contact our Customer Support department. We're here to help you understand and navigate your data security at Flaggora.
Article 7 - Cookies
Use of Cookies
At Flaggora, we use cookies to enhance our users' experience on our site. Cookies are small data files that are stored on your computer or mobile device when you visit our site. They enable us to recognize your device and remember certain information about your preferences or past actions.
Types of Cookies Used
Here is a list of the types of cookies we use on our site:
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Session CookiesThese cookies enable Shopify to store information about your session (referrer, referring page, etc.). They are temporary and expire when you close your browser.
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Persistent cookiesThese cookies remain on your device for a set period or until you delete them. They are used to remember your preferences (such as login details) and to recognize your device when you return to our site.
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Performance and Analytical CookiesThese cookies help us to understand how visitors interact with our site by providing information about the areas visited, the time spent on the site, and any problems encountered, such as error messages.
Cookie management
You can control and manage cookies in various ways. Please note that deleting or blocking cookies may affect your user experience and some features may no longer be available. Most browsers accept cookies by default, but you can usually modify your browser settings to refuse cookies if you prefer. For more information on managing and deleting cookies, visit aboutcookies.org.
Consent to Cookies
The use of cookies by our site implies your consent. On your first visit to our site, an explanatory banner informs you of the use of cookies and gives you the option of accepting or refusing them. By continuing to use our site after being informed of our use of cookies, you accept their use.
Security & Privacy
Cookies do not generally contain personally identifiable information, but the information we store about you may be linked to information stored in and obtained from cookies. We use security measures to prevent unauthorized or illegal access to your stored information.
If you have any questions about the use of cookies on our site, or if you would like more information about our cookie policy, please do not hesitate to contact us. We are committed to ensuring transparency in the processing of your data and to respecting your privacy.
Article 8 - Age of consent
Age criteria for consent
By using this site, you represent that you have reached the age of majority in your state or province of residence, and that you have given your consent to allow any minor in your care to use this site. The age of majority is defined by local law and is generally 18 or 21, depending on the jurisdiction.
Use of the site by minors
If you are a parent or guardian and you are aware that your child has provided us with personal information without your consent, please contact us. If we discover that a minor has provided personal information via our site without verification of parental consent, we will take steps to delete that information from our servers.
Responsibilities of parents or guardians
We encourage parents and guardians to monitor their children's online activity and to participate in and/or monitor and guide their online activity. Flaggora does not knowingly collect personal data from minors without the consent of parents or guardians. If a parent or guardian believes that his or her child has provided us with personal information, we strongly encourage the parent or guardian to contact us immediately.
Parental consent for online services
In accordance with applicable legislation, parents or guardians are asked to give their consent for minors to access certain online services. In such cases, Flaggora will implement the necessary procedures to validate the age of users and obtain parental consent prior to the collection of personal data, in accordance with local and international laws on the protection of children's privacy.
Reaffirming Flaggora's commitment
Flaggora is committed to protecting the privacy and security of all its users, especially children. We take strict measures to ensure that access to our site and the information we collect is age-appropriate in accordance with applicable laws.
For more information or if you have any questions about how we handle the consent and data of minors, please do not hesitate to contact us. We are committed to working with parents to ensure a safe environment for young users of our site.
Article 9 - Changes to this privacy policy
Changes and updates
Flaggora reserves the right to modify this privacy policy at any time and without notice. Changes will be effective immediately upon posting on our website. We encourage you to visit this page regularly to stay informed of any changes.
Notification of changes
Whenever material changes are made to this privacy policy, we will endeavor to notify you either by means of a notice on our website, or by a message sent directly to your e-mail address, if you have subscribed to our newsletter service. This notification is intended to ensure that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we share it.
Impact of changes
Changes to our privacy policy may affect the way we treat the personal information you have provided to us prior to the date of change. When significant changes are made, you may be asked to renew your consent under the new policy, depending on the nature of the changes.
Rights and obligations
It is important to note that our right to modify the Privacy Policy is limited by our commitment to comply with the law and ethical standards regarding privacy and data protection. Changes will always comply with applicable privacy laws and will not diminish your rights without your explicit consent.
Modification history
For greater transparency, we may also provide a history of changes to this privacy policy so that you can see the types of changes made over time. This can help you better understand how your personal data is processed and how we strive to constantly improve our privacy practices.
Contact
If you have any questions or concerns regarding this Privacy Policy or any changes thereto, please contact us at the following email address: info@flaggora.com. We are committed to answering your questions and providing the necessary clarifications regarding your rights and your personal data in our custody.
We appreciate your trust and are committed to protecting your personal data with the utmost care and respect. Thank you for being part of the Flaggora community.
Contact details
If you have any questions, would like more information about our privacy practices, or need assistance regarding your personal information, please do not hesitate to contact our customer service department:
- Email You can contact us at any time via info@flaggora.com if you have any questions or concerns.
- Postal address You can also write to us at our postal address, which will be provided on our site under the "Contact" section.
- Contact form : Visit our website and use the contact form available to send your queries directly to our team.
We are committed to responding promptly to all your requests and to providing the necessary assistance to ensure your satisfaction and the protection of your personal data.
Fence
At Flaggora, we are deeply committed to protecting the privacy and security of your personal information. We understand the importance of the trust you place in us, and we work tirelessly to earn that trust by maintaining the highest standards of confidentiality and data security.
Thank you for your trust and for choosing to do business with us. At Flaggora, your privacy is not only a priority, it's an essential part of how we design and deliver our services and products to you, every day.
Please feel free to contact us with any questions or concerns you may have. We're here to help and make sure your experience with Flaggora is not only satisfying but also safe. Thank you for being a valued Flaggora customer.
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