FAQ - Frequently asked questions

How long does shipping take at Flaggora?

At Flaggora, we are committed to shipping your order as quickly as possible. Processing your order usually takes between 1 and 3 business days. Once shipped, you can expect to receive your order within 1-2 weeks, depending on your location.

What are the delivery costs?

We offer free delivery on all orders over €12. For orders under €12, a shipping charge of €1.99 will be applied.

Does Flaggora ship internationally?

Absolutely! No matter where you are in the world, we can send you our products. Flaggora is proud to serve a global clientele.

Where are our products shipped from?

Although our head office is based in Castelnau-le-Lez, France, our products are shipped from our international warehouse in China. This enables us to offer you a variety of products at competitive prices.

How can I track my order?

Three days after placing your order, you can request tracking information by sending an email to info@flaggora.com. We'll provide you with the details so you can track your order right to your door.

What should I do if I don't receive all the items in my order?

Sometimes orders containing several items are shipped in several packages from different locations. If all the items don't arrive at the same time, don't worry - the rest of your order is probably on its way.

What should I do if my item arrives damaged?

We sincerely apologize for any inconvenience. Please take a photo of the damaged item and send it to info@flaggora.com. We will send you a replacement as soon as possible.

Where is Flaggora's head office?

Our head office is located at 2 rue des Jardins de Cléopâtre, 34170 Castelnau-le-Lez, France. From here, we manage our online store and coordinate all your orders.

Why is my order taking so long to arrive?

International shipping may sometimes be delayed by customs clearance procedures or other logistical delays. Please wait a little longer and track your order via the information provided. Should you require any further assistance, please do not hesitate to contact us.

What is your refund policy?

At Flaggora, we want you to be completely satisfied with your purchase. If you would like your money back, you can request a refund within 30 days of purchase, provided the items are not on sale. For more details, please see our refund policy on our website.

If you have any further questions or need assistance, our customer support team is here to help. Send us an email or contact us directly via our website. At Flaggora, your satisfaction is our priority.